Questions, problems, or feedback — email support@wardenclyffe.io. Niccolo is built by a small team and support is answered personally; you'll normally hear back within one to two days.
Subscriptions are managed by Apple, so cancelling takes effect immediately and doesn't require contacting us: open Settings → your name → Subscriptions on your iPhone (or the App Store app → your profile → Subscriptions), choose Niccolo, and tap Cancel. You keep access until the end of the period you've paid for.
Purchases are billed by Apple, and refunds are requested from and decided by Apple directly — we're not able to issue them ourselves. Visit reportaproblem.apple.com, sign in with the Apple ID you purchased with, and choose the Niccolo subscription.
Open Account Settings in the app and tap Restore purchases — that re-checks your subscription with Apple. If it still doesn't appear, email us and we'll sort it out.
Niccolo works over any decent internet connection, on speaker or with headphones. If the coach seems to mishear you, moving somewhere quieter helps most; if a session drops, reconnecting resumes the conversation where you left off. Persistent trouble on a good connection is something we want to hear about — shake to report.
What Niccolo collects and how it's handled is described on the privacy page. To ask about, correct, or delete your data, email support@wardenclyffe.io.